These Terms of Service (the "Terms") govern your access to and use of the Airelay smart-lock access-automation platform, websites, APIs, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you confirm you have authority to bind that organisation, and "you" refers to that organisation.
To use most features you must create an account. You agree to provide accurate information, keep it current, and keep your credentials confidential. You are responsible for all activity that occurs under your account. Notify us promptly at support@airelay.app if you suspect unauthorised use. You must be at least 18 years old and able to form a binding contract.
Airelay provides software that connects property-management systems and Smart Devices to automate access for the properties you own or manage. You are responsible for:
You agree not to, and not to permit anyone to:
We may suspend or limit access if we reasonably believe these Terms are being violated or that the Service, its users, or third parties are at risk.
The Service generates credentials and guest unlock links so that authorised Guests can access a property during a reservation. You agree to share these credentials and links only with the Guests entitled to them and not to distribute them more widely. Access automation depends on factors outside our control, including device hardware, network connectivity, power, batteries, and third-party device clouds. You are responsible for maintaining a reliable backup method of physical access in case of device, network, or service failure.
The Service can connect to Connected Services such as channel managers (for example Lodgify, Superhote, Guesty, Hostaway, Hostify) and device clouds (for example Shelly, SwitchBot, Ring, Fingerbot, Home Assistant). Your use of a Connected Service is governed by that provider's own terms and privacy policy. We are not responsible for Connected Services, their availability, or their acts or omissions, and we may modify or discontinue an integration if a provider changes or withdraws its API.
Paid plans are billed in advance on a recurring basis according to the plan you select. Unless stated otherwise, fees are exclusive of taxes, which you are responsible for paying. Fees are non-refundable except where required by law. If a payment fails or an invoice remains unpaid, we may suspend or downgrade the Service after reasonable notice. We may change pricing on renewal by giving you advance notice.
As between you and Airelay, you own your Customer Data. You grant us a worldwide, non-exclusive licence to host, process, and transmit Customer Data solely to provide and support the Service. Our handling of personal data is described in our Privacy Policy. Where Airelay processes personal data on your behalf (for example, Guest data), we do so as your processor under our Data Processing Agreement, available on request. You are responsible for ensuring you have the lawful basis and any required notices or consents to provide that data to us.
The Service, including all software, design, and content provided by Airelay, is owned by Airelay and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. We retain all rights not expressly granted. If you send us feedback or suggestions, we may use them without restriction or obligation to you.
We work to keep the Service available and reliable but do not guarantee uninterrupted operation. The Service may be temporarily unavailable for maintenance, updates, or factors beyond our control. Support is provided through the channels described on our website. Any service-level commitments, if offered, will be set out in a separate agreement.
To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, secure, or that access automation will function without interruption. Nothing in these Terms excludes any warranty or liability that cannot lawfully be excluded.
To the maximum extent permitted by law, Airelay and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service, even if advised of the possibility of such damages. Airelay's total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to Airelay for the Service in the twelve months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited under applicable law.
You agree to indemnify and hold harmless Airelay and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your Customer Data, your violation of these Terms, or your violation of any law or third-party right.
These Terms apply for as long as you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees, or use the Service in a way that creates risk or legal exposure. On termination, your right to use the Service ends. We will make Customer Data available for export for a limited period after termination, after which it may be deleted in line with our retention practices. Provisions that by their nature should survive termination will survive.
We may modify or discontinue features of the Service over time. We may also update these Terms; when we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Continued use of the Service after changes take effect means you accept the revised Terms.
These Terms are governed by the laws applicable at Airelay's principal place of business, without regard to conflict-of-laws rules, and the competent courts there will have jurisdiction, unless mandatory consumer-protection law in your country of residence provides otherwise. We encourage you to contact us first so we can try to resolve any dispute informally.
For questions about these Terms, contact us at legal@airelay.app. For account and support matters, contact support@airelay.app.
Email our legal team and we'll respond within five business days.
Email legal@airelay.app