This Cancellation & Refund Policy explains how you can cancel your Airelay subscription, when a cancellation takes effect, and how refunds are handled for both software subscriptions and any physical hardware. It forms part of, and should be read together with, our Terms of Service.
You can cancel your subscription at any time, with no cancellation fee, in either of these ways:
We will confirm your cancellation by email. If you do not receive a confirmation, please contact support so we can make sure the request was processed.
Cancellations take effect at the end of your current billing cycle. Your subscription, and the features it includes, remain active until that date, and you will not be charged again afterwards. We do not charge for the unused remainder of a cycle, and we do not pro-rate or partially bill a cycle that has already started.
Software subscription fees (SaaS) are non-refundable. Because you keep full access until the end of the cycle you have already paid for, we do not issue refunds or credits for partial billing periods, unused time, or downgrades. This does not affect any mandatory refund or withdrawal rights you may have under applicable consumer-protection law.
Physical hardware (for example an Airelay Fingerbot, or third-party devices such as Shelly or SwitchBot) is a separate, one-time upfront purchase and is not part of the subscription. Unused hardware in its original, undamaged packaging may be returned within [14] days of delivery for a refund of the item price. To start a return, email support@airelay.app with your order details. Return shipping costs are the customer's responsibility unless the item arrived faulty or incorrect, in which case we cover them and replace or refund the item in full. Refunds are issued to the original payment method once the returned hardware is received and inspected.
For any question about cancellations or refunds, contact us at support@airelay.app. Our billing entity is Azur Livings SAS, 11 Rue Fodéré, 06300 Nice, France, +33 6 99 93 58 89.
Email our support team and we'll respond within one business day.
Email support@airelay.app